Refund & Return Policy

We are committed to providing a simple and reliable return experience. If your purchase does not meet your expectations, you may request a return according to the terms below.

Return Timeframe

Return requests must be submitted within 14 or 30 days after the order has been delivered, depending on the return period applied to your purchase.

To qualify for a return, products must:

• Be unused and in original condition

• Include original packaging when available

• Include all accessories and included items

• Have no damage caused by improper use

We reserve the right to refuse returns that do not meet these requirements.

Items Not Eligible for Return

The following items are not eligible for return:

• Customized or personalized products

• Gift cards

• Digital products

• Clearance items

• Final sale products

• Items marked as non-returnable

How to Request a Return

Please contact our customer support team before returning any product.

Please provide:

• Order number

• Product details

• Reason for return

• Photos or additional information if applicable

Return instructions will be provided after approval.

Refund Process

Once the returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds will be processed to your original payment method within 5–10 business days.

Original shipping charges are not refundable unless the return is caused by our error.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

We will review your request and provide an appropriate solution.

Return Shipping

Customers are responsible for return shipping costs unless the return is caused by a defective item or fulfillment mistake.

Contact

Email: alisehuban535@outlook.com